Questrade • Questrade, Inc.

The Investment Industry Regulatory Organization of Canada 

The Canadian Investment Industry Regulatory Organization IIROC was established on June 1, 2008. It is a non-profit organization composed of the Investment Dealers Association of Canada (IDA) and Market Regulatory Services Corporation (RS). IIROC has established investor complaint channels. Among them, customers complained to the banking service and investment supervision organization OBSI, and the maximum compensation was 350,000 Canadian dollars; if they are not satisfied, they can enter the IIROC arbitration, and the maximum compensation is 500,000 Canadian dollars (the arbitration fee is shared by the complainant and the regulated company). The Canadian Investor Protection Fund (CIPF) is responsible for handling the compensation of client assets in the event of company bankruptcy, and the total amount of allocations is capped at 1 million Canadian dollars. In terms of customer service, IIROC provides e-mail consultation and telephone consultation. The email inquiry did not receive a specific response.