Case: Farude Libertex

Good evening, my name is Luz Adriana Valencia, Libertex account #1811964528, I will relate my situation, after many calls from a Libertex advisor, I decided to invest, the advisor or account manager who attended me had the name Adriana, she never mentioned her last name, her email ([email protected]), She had a Russian accent, I think, I could understand her Spanish, but I had to repeat many times because I could not understand, she was kind and very convincing, she was so insistent that she promised to give me a 25% bonus and monthly interest of 10%, if I invested $2,170 dollars. 170 dollars, that he was committed to give a high profitability and to recover that investment and more in 1 month maximum, unfortunately I decided to do it, I saw the proposal very tentative and I lent the 2.170 dollars, for which today I pay very high interests. On October 24 the 2,170 dollars were deposited in Libertex's account. 80 dollars, that same day she told me that they made me 4 calls a day, we programmed the platform and they taught me how to operate it, I expressed not having any experience or knowledge about it, but she told me that there was no problem, that the platforms had some insurance to operate and close the negotiation if it was the case, that she was going to be aware of the situation, that as I had no possibility to write her by whatsap because it was forbidden, I started the operation that same day and within an hour I had already lost an important sum, I did not know what to do, I wrote her and she did not answer, in my anguish I closed the operation so as not to lose more money and until the following day she called me and told me that I had misunderstood her and that instead of the product she had told me, I had placed another one, totally false, I had asked her to spell it out for me and those letters were the ones I used, she also told me not to worry that we would recover that day and that day was a disaster, she left me alone all day, she only called me once and I had to close again because I was losing, I closed with the account at 575 dollars, the next day nobody called me, and in the afternoon I went to enter the platform and my password was erased, even though I tried to reset it, she did not allow me to do so, So I wrote to her and she called me and told me that there was a complex situation with the platforms, to write to technical support and ask for a new one, I did it several times and nobody answered me, at the end of the afternoon, the password was reset and there were only 14 dollars, I do not understand why, if I did not operate because I did not have access, nobody answered me from that moment on they did not answer me again neither by mail nor did they call me again. They never complied with the 25% bonus and even less with the interest, I am seriously affected in my economic situation, seriously affected emotionally. I need help please, it is important that I get my money back, I feel cheated. Thank you.