Pay with a virtual card. It is impossible to withdraw, but

Help, how can I get my money back Mail sent to Libertex n times until the money disappeared. Good morning, I don't know how to make you understand.... 491626XXXXXXXXX It's a Virtual credit card, Virtual It doesn't exist physical, it exists, it's virtual I can't take a photo of a virtual one And even so they tell me to send a photo of both sides... No I understand... If it is not possible to withdraw money in libertx 1. I will take care of raising the complaint to the entities that regulate them. 2. I will have the networks, to ensure that withdrawing the money or making the return of the money by the same route or card that the purchase was made is impossible. 3. Although the platform as such is excellent, I will not put another dollar. Until someone with knowledge understands that it is one. digital card