The withdrawal wasn't allowed for two years and did not arrive in the account, meanwhile the use of the background was prohibited

Open an account and deposit in 2021, and the withdrawal wouldn't be approved until March 2023. It hasn't arrived since it was approved. In addition, the background was prohibited, and I asked the customer service to lift the ban and asked me to provide a police certificate issued by the Public Security Bureau in English. Stupid platform. During this process, hundreds of emails were communicated. The final explanation was the issue of the acceptor, and waited for the feedback from the acceptor.