Malicious hedging on the platform caused my account to be locked and unable to operate and withdraw funds

I woke up yesterday morning and looked at the trading software and found that there were two big orders on my account, one was long and the other was empty, and it was an order that exceeded my own margin to trade. Later, I contacted the customer service manager and he said that the number of trades in my account was greater than The margin touches the international gold security trading mechanism system and the system automatically locks the position. It needs to pay a full margin system to automatically unlock. This kind of ridiculous behavior hopes that your platform can help me recover my funds! ! !