Malicious hedging of huge orders, control of my account, unable to operate, nor to deposit or withdraw funds.

I woke up the other morning and looked at my account, and found that there were two more orders, one long and one short locked position, but I couldn’t operate on the trading software and couldn’t close the position. I immediately contacted the account manager and he said that the illegal operation caused the risk of margin. Insufficient, need to make up the deposit, the system will automatically resume the transaction, I hope your platform can help me recover my money.