The withdrawal is made nearly a week, but it has not been received, and the salesperson is missing

My account number is 930096. I applied for a cash withdrawal on the 14th, but it hasn't arrived yet. The backstage started to say that I refused with the wrong address, and then I submitted it again and deducted my money, but I did not receive the payment. After consulting the salesperson, he said that he would arrive on Friday, but then there was no reply and no payment. Does the platform want to give me no money? I hope WikiFX can help me